Privacy & Policies

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email, phone number, clinic details
• Patient Data: Information you enter about your clients/patients
• Payment Information: Billing details processed securely through Razorpay
• Usage Data: How you use our platform, features accessed, time spent

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience

3. Data Storage and Security

Your data is stored securely using:

• Firebase Cloud: Enterprise-grade security infrastructure
• Encryption: All data encrypted in transit (SSL/TLS) and at rest
• Access Controls: Role-based permissions, multi-factor authentication
• Regular Backups: Automated daily backups with 30-day retention

4. Data Sharing

We do NOT sell your personal information. We may share data only in these cases:

• Service Providers: Payment processors (Razorpay), hosting (Firebase)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger or acquisition (you'll be notified)

5. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in portable format
• Opt-out: Unsubscribe from marketing communications

1. Acceptance of Terms

By accessing Clinic Manager, you agree to these Terms of Service. If you disagree with any part, you may not use our service.

2. Service Description

Clinic Manager provides cloud-based clinic management software including:

• Appointment scheduling and calendar management
• Client/patient record management
• Payment tracking and invoicing
• Multi-user access with role-based permissions

3. User Responsibilities

• Provide accurate, current, and complete information
• Maintain security of your account credentials
• Comply with applicable healthcare regulations (HIPAA, etc.)
• Use the service only for lawful purposes
• Not attempt to breach security or disrupt the service

4. Subscription and Payment

• Subscriptions are billed monthly or yearly in advance
• Prices are in Indian Rupees (₹) unless otherwise stated
• Automatic renewal unless cancelled before billing date
• Failed payments may result in service suspension
• We reserve the right to change prices with 30 days notice

5. Free Trial

• 30-day free trial available for new users
• No credit card required for trial
• Limited to 10 clients during trial period
• One trial per clinic/organization

6. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance.

7. Limitation of Liability

Clinic Manager is provided "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from use of the service.

8. Termination

We may terminate or suspend your account if you:

• Breach these Terms of Service
• Fail to pay subscription fees
• Engage in fraudulent or illegal activity
• Request account deletion

1. Cancellation

• You can cancel your subscription anytime from your account settings
• Cancellation takes effect at the end of current billing period
• You retain access until the paid period ends
• No automatic refund upon cancellation

2. Refund Eligibility

Refunds are provided in the following cases:

• Technical Issues: If service is unavailable for 7+ consecutive days
• Duplicate Charges: Accidental double billing
• 14-Day Satisfaction Guarantee: First-time subscribers (one-time only)

3. Non-Refundable Scenarios

• Mid-cycle cancellations (access continues until period ends)
• Violation of Terms of Service
• After 14 days of subscription start
• Promotional or discounted subscriptions

4. Refund Process

• Email request to support@manageyourclinic.com
• Include order details and reason for refund
• Processing time: 5-7 business days after approval
• Refund issued to original payment method

1. Security Measures

• Encryption: 256-bit SSL/TLS encryption for data in transit
• Data at Rest: AES-256 encryption for stored data
• Authentication: Secure login with optional 2FA
• Infrastructure: Google Cloud Platform (Firebase) with 99.95% uptime SLA
• Regular Audits: Quarterly security assessments

2. Data Backup

• Automated daily backups
• 30-day backup retention
• Geo-redundant storage (multiple regions)
• Point-in-time recovery available

3. HIPAA Compliance

While we implement industry-standard security measures, Clinic Manager is designed for general practice management. For HIPAA-compliant healthcare providers handling protected health information (PHI), we recommend:

• Using our Enterprise plan with BAA (Business Associate Agreement)
• Enabling all security features (2FA, audit logs)
• Regular staff training on data handling
• Contact us for HIPAA compliance documentation

4. Data Retention

• Active Accounts: Data retained indefinitely
• Cancelled Accounts: Data retained for 90 days
• Deleted Accounts: Permanent deletion after 30 days
• Backups: Removed from backups after 30 days of deletion

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience and understand how you use our service.

2. Types of Cookies We Use

• Essential Cookies: Required for login and security (cannot be disabled)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand usage patterns (Google Analytics)
• Performance Cookies: Monitor service performance and errors

3. Managing Cookies

You can control cookies through:

• Browser settings (disable cookies, clear cookies)
• Our cookie preferences (coming soon)
• Third-party opt-out tools (Google Analytics Opt-out)

Note: Disabling essential cookies may affect functionality and prevent you from using certain features.